Important notice
Overview
You can ask Lerniva to review an account and data deletion request. We will explain the available next step and any information needed to verify the request.
How to request deletion
Use the currently available support route to submit a request:
If an account deletion option is available in your Lerniva experience, follow the instructions shown there. Availability can vary by product and programme.
Send an email to [email protected] from the email registered with your Lerniva account. Use "Account Deletion Request" in the subject line.
How requests are assessed
The records involved and the action taken depend on the verified request, applicable legal obligations, and the policy in effect at that time:
We will review the personal information associated with the account named in the request.
We will review learning records and materials associated with the request where applicable.
Some records may be handled differently where they relate to a school, partner programme, or other participant.
We will explain any records that cannot be handled in the requested way and the reason for that outcome.
Records that may be handled differently
Retention and deletion depend on the relevant policy, request, and applicable obligations:
Records connected to a school or partner programme may require review with the relevant organisation.
We will explain how operational records are handled when responding to a verified request.
Request timing
We will share the expected handling timeline after we verify the request and assess the records involved. Do not rely on a fixed timeline unless it is confirmed to you in writing.
Contact the data safety team
For questions about a request or its status, contact our support team:
Account and data support